Support
Support
Please include your macOS version, WaveCarve version, audio format, and steps to reproduce the issue. Do not send audio files that contain sensitive information.
Frequently Asked Questions
How do I open an audio file?
Drag the file into the WaveCarve window, or choose File > Open.
How do I select a range precisely?
Drag across the waveform to create a selection. Pinch on the trackpad to reveal finer timeline detail without changing the audio's true duration.
Does WaveCarve modify the original file?
No. WaveCarve creates a new file at the location you choose only after you confirm the export.
What does WaveCarve preserve when exporting?
The app exports in the source file type by default and preserves metadata such as title, artist, album, and cover artwork whenever supported by the format and available codecs.
Is my audio uploaded anywhere?
No. Waveform generation, playback, editing, and export all happen locally on your Mac. Automatically, WaveCarve sends only a random installation UUID and first-launch event for deduplicated installation counting. Feedback data is sent only when you submit the feedback form. See the Privacy Policy for details.
How do I find my installation UUID?
Choose Help > Copy Installation UUID in WaveCarve. Include it when requesting access to or deletion of an installation record.
How do I send feedback?
Choose Help > Send Feedback in WaveCarve. The native form sends your category, message, optional reply email, and installation UUID directly to WaveCarve support.